Terms & Conditions
  • General Terms
  • Baggage Allowance
  • Meals
  • Transfers
  • Mode of Payment
  • Liability
  • Declaration for Foreign Exchange
  • Cancellation Policy
  • Fog Alert

    • GENERAL TERMS
    1. All the confirmation depend on Airfare and Hotel confirmation are availability at the time of Booking.
    2. Any date amendments in the air tickets will be considered as cancellation only and new tickets are issued under new applicable fare at the time of issuance of ticket and cancellation charges are applicable for the cancelled tickets as per airline policies ( please refer airline policies )
    3. Base category rooms will be booked in every hotels until and unless specified in the package quotation. In case the rooms are not available in selected hotel, rooms shall be booked in similar hotel or higher category rooms where you had to pay the differences.
    4. Any amendments in the date or itinerary are to be informed us in writing and amended confirmation depends on the availability of given hotels on requested dates. Cancellation policy shall be applicable in such case.
    5. In a tour package, no refund shall be made for unutilized services ( full or partial ) . It is on guest’s discretion whether to take service or not.
    6. The check in and check-out time of most of the hotels is 02 PM to 12 PM , and the hotels don’t provide breakfast on the day of arrival
    7. Please carry your valid Identity proof card ( Passport in case of International travel) containing your photograph as it is required at the airport and during check in at hotels. Pan card is not a valid identity proof for even domestic trip
    8. For early check in and late check outs payments are to be settled directly by the guest at the hotel with or without payment
    9. TOURSONBOARD can assist you in processing visa for international travel but can't assure your visa and in case of failure of visa process, the cancellation policy will be applicable and will be charged from client.
    10. Cost does not include Expenses caused by factors beyond our control like War , rail/flight/vehicle delays and cancellations, road blockage, vehicle malfunctioning, strikes, natural calamity, political disturbance etc. and it will be borne/settled by client only. TOURSONBOARD will not . No refund shall be made for unutilized services.
    11. Itinerary which is provided by TOURSONBOARD is tentative/suggested itinerary. ToursOnBoard has right to changes or modifies the itinerary because final itinerary is only. getting after the hotels confirmation .
    12. In case of International travel, rates may vary based on change of ROE or any other fluctuation in international market or subject to availability.
    13. It is always advised to follow the travel itinerary. If for any reason travellers deviate from Itinerary, travellers shall be responsible for any extra expenses
    14. Budget packages are tailored for budget travellers only (not recommended for family travellers). Budget packages are suitable for travellers who has low budget. No claim shall be raised on TOURSONBOARD on services offered by Hotel/transporter in this case.
    15. The ToursOnBoard has right at any time and for any reason to cancel a tour package
    16. TOURSONBOARD is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence.
    17. Any complaint by the Tourist (including complaint on behalf of passengers of the Group submitted by the Tourist) in connection with or arising out of the tour must be notified to the ToursOnBoard in writing within twenty one (21) days from the end of the tour. No claim or complaint made thereafter shall be entertained in any circumstances. No individual complaint of passenger of the Group shall be entertained directly and therefore same must be made only by The Tourist who is a leader of the Group.
    18. The prices quoted by ToursOnBoard in its brochures / quotation are in US Dollars or equivalent in foreign currency (local currency of the foreign country / countries being visited). The ToursOnBoard reserves the right to amend these prices in case of currency fluctuation and changes in various rates of exchange and or fuel cost before departure, and to surcharge accordingly. All such increases in price must be paid for in full.
    19. TOURSONBOARD acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so TOURSONBOARD gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not ToursOnBoard.
    20. It is the responsibility of the traveller to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising therefrom and to meet all expenses consequential thereto. ToursOnBoard will have no responsibility whatsoever in respect of the above matters.
    21. In no event shall “ToursOnBoard” be liable for any direct, indirect, special, incidental or consequential damages due to deficiency in service by our suppliers (hotel, transporter, airline etc.). Our maximum liability is limited to our service charges.
    22. All claims, disputes and litigation relating to the tours arranged or co-coordinated by the ToursOnBoard shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Ernakulam only.

    BAGGAGE ALLOWANCE

    Please check with the specific Airlines to know the details . The ToursOnBoard will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airlines, tour operator or hotel or by anyone else.

    MEALS

    Numbers of meals including breakfast are always corresponding to the number of nights booked in the hotel. The ToursOnBoard reserves the right to change the meal arrangement if circumstances make it necessary to do so. The meals are preset and choice of menu is not available.


    TRANSFERS

    Packages: Wherever transportation is provided on basis of Seat in Coach (SIC) same is on sharing basis.

    Sightseeing Tours: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the tour/tour option booked.

    Airport Transfer: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the transfer/transfer option booked.


    MODE / FORM OF PAYMENT

    You can visit our office and make the payment. OR You can deposit the payment in any of the below mentioned bank: - (You must send us the receipt of payment deposit through mail on toursonboard@gmail.com and respective sales person’s id.)

    Bank Details :

    INDIAN BANK

    TOURS ON BOARD

    IFSC Code : IDIB000M299

    A/C : 6600132737

    CURRENT ACCOUNT

    BRANCH : MARADU ( 2637 )


    Bank Account Detail

    Payments by payment gateway will attract 3% service charge on each and every transactions. If payment is by cheque, payment should be made at least 01 week before the delivery of documents. The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).


    LIABILITY

    The ToursOnBoard is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. Circumstances can change due to events beyond the control of the ToursOnBoard . Major roadwork, etc., may necessitate route changes. Where the ToursOnBoard knows of these sufficiently in advance, the ToursOnBoard will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The ToursOnBoard does not control or operate any Airline, neither do the ToursOnBoard owns or controls any shipping ToursOnBoard , coach or coach ToursOnBoard , Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the ToursOnBoard only selects and co-ordinates travel component, the ToursOnBoard shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping ToursOnBoard etc.


    CANCELLATION POLICY

    Cancellation charges per person will be applicable as follows:

    Packages:

  • Once the booking is done: 20% of package cost
  • 45 Days prior to departure: 30 % of Package Cost
  • 15 Days prior to departure: 90% of Package Cost
  • 15 Days till the date of departure: 100% of Package Cost


    • PRIVACY POLICY

    This privacy policy (“Policy”) relates to the manner ToursOnBoard (“we”, “us”, “our”) in which we use, handle and process the data that you provide us in connection with using the products or services we offer. By using this website or by availing services offered by us, you agree to the terms and conditions of this Policy, and consent to our use, storage, disclosure, and transfer of your information or data in the manner described in this Policy.

    We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in which your data is being handled by us.

    ToursOnBoard may change this Policy periodically and we urge you to check this page for the latest version of the Policy in order to keep yourself updated.

    What data is being collected

  • Name
  • Contact information including address and email address
  • Demographic information or, preferences or interests
  • Personal Data or Other information relevant/ required for providing the services to you
  • The meaning of Personal Data will be as defined under relevant Indian laws Note: Notwithstanding anything under this Policy as required under applicable Indian laws, we will not be storing any credit card, debit card or any other similar card data of yours. Please also note that all data or information collected from you will be strictly in accordance with applicable laws and guidelines.

    • What we do with the data we gather

    We require this data to provide you with the services offered by us including but not limited, for the below set out purposes:

  • Internal record keeping.
  • For improving our products or services.
  • For providing updates to you regarding our products or services including any special offers.
  • To communicate information to you
  • For internal training and quality assurance purposes

    • What we do with the data we gather

    We may share your information or data with:

  • Third parties including our service providers in order to facilitate the provisions of services to you, carry out your requests, respond to your queries, fulfil your orders or for other operational and business reasons.
  • With our group companies (to the extent relevant)
  • Our auditors or advisors to the extent required by them for performing their services
  • Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements.

    • How we use cookies

    We use "cookies" to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.

    Your rights relating to your data

    Right to Review - You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you. Withdrawal of your Consent - You can choose not to provide your data, at any time while availing our services or otherwise withdraw your consent provided to us earlier, in writing to our email ID: toursonboard@gmail.com In the event you choose to not provide or later withdraw your consent, we may not be able to provide you our services .Please note that these rights are subject to our compliance with applicable laws.

    How long will we retain your information or data?

    We may retain your information or data (i) for as long as we are providing services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.

    Data Security

    We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

    Queries/ Grievance Officer

    For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website.


    REFUND POLICY

    We don’t have refund policy .


    PACKAGE PRICING RANGE

    It's we do packages range from dayouts package of RS 500 to luxury package of Rs 500,000.